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EFB Analyst/FlightOps

location Denmark
time Full Time
applications 0 Applications

Job Description

As a support engineer in IFS, you will become a part of a highly-skilled team. We constantly improve and love experimenting with new technologies that enhance the pilot and airline EFB experience. We strive to choose the best solution no matter who came up with it, our hierarchy is flat and we take technical decisions together. We're not afraid of making mistakes; we are afraid of team members who won't admit their mistakes.

Our goal is to bring our support to the next level - to be in charge of a variety of technical tasks, processes and client communication. Here is the list of responsibilities:

  • To act as the main point of customer contact
  • To deliver professional customer service by answering customer requests appropriately using Jira, email, and phone
  • To onboard new clients on our EFB platform
  • To work with the development team by investigating tickets and troubleshooting
  • To work with our sales team by assisting in setting up client demos
  • App testing and comparison
  • Make app releases
  • Edit XML reports
  • Configuration of our highly customisable app through a SQL database

We expect you to be a team player who enjoys working together, helping others, and learning from others, always striving to improve. We are looking for someone who can see the big picture and realizes that understanding the client's needs is the key to a company's success. We believe in recruiting support engineers that take responsibility for their work. 
It's the right mindset we are looking for. We don't mind formal education, but we will put your skills to a test as part of the recruitment process. 
The right candidate most likely has:

  • Flight operations, dispatcher or pilot background
  • Experience with EFB
  • Service-minded mindset
  • App testing and comparison
  • > 2 years SQL experience
  • Understanding of XML structure
  • An open mind to learning new skills and technologies
Additional Information

We are looking for a motivated and gifted candidate willing to take part in our journey as a team member. 

EU citizenship or Danish work permit required.

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